"Unum initially implemented NDemand [CMX] with seven forms. Today we have over 8,000 documents in our print-on-demand repository! From simple business forms to folded applications, from 200+ page manuals to complex marketing materials – we are able to accurately print and ship orders from across the country the same day they are ordered."

NEPS' Technical Support team is made up of results-oriented, customer-focused document technology professionals. We hold ourselves to the highest standards of quality and excellence and are dedicated to achieving exceptional customer satisfaction.

Our commitment to providing first-rate quality service and the highest levels of technical expertise underscores our distinctiveness in the market. Our formal escalation policy ensures we respond promptly and professionally to support requests and that we deliver timely, accurate, and thorough resolutions.

NEPS Technical Support operates on a number of levels to provide optimum support while making the best use of both our resources and those of our customers.

Level One:

Our experienced first-line support team will either resolve or escalate your issue in real time. State-of-the-art email and ticketing systems aid in tracking problems, and an extensive knowledge library enables quick fixes to many technical issues.

Level Two:

Escalated issues are delegated to teams of highly-skilled specialists who work nonstop to resolve issues in accordance with our stringent internal service level agreements. Support technicians possess solid background knowledge of our customer-specific product environments and architectures.

Level Three:

Our partnership agreements enable us to ensure prompt and consistent support beyond our immediate product sets. Our third-party business partners are held to the same customer-conscious service levels as our dedicated internal team.

Support Programs

NEPS offers you the flexibility of choosing the support program that best suits your business needs:

• 8x5 Support: Our 8x5 Support Program offers access to our skilled technical support team between the hours of 8 AM and 5 PM Central Time for troubleshooting, advice, and assistance via telephone or email access to updates and new releases of our products.
• 24x7 Support: For additional hours or coverage, you may choose our 24x7 Support Program to provide you with 24-hours-a-day, seven-days-a-week coverage (excluding NEPS holidays).