Jump to Topic
The way you define your problem has a lot to do with how successful the solution will be. That's why at NEPS we ask a lot of questions before making any recommendations.
- What are you trying to accomplish?
- What does your current solution look like?
- What is broken, or could be done better?
- What aspects of the process need to be maintained in-house?
- And for all of these questions and more we ask – why?
Companies within the same industry share many requirements for document processing systems, however each company is unique in their approach to marketing, IT and event procurement. In addition, each company has a unique combination of people, processes and technology to leverage, enhance or convert. Our goal is to help you make the most of the capabilities you already have, while helping you bridge to a better solution through in-house development or outsourcing.
NEPS helps companies improve their marketing and transaction communications from concept through development, testing and measurement. By working with NEPS you can create and deliver communications that are measurably more effective and efficient, keeping your CMO as happy as your CFO. Our strategic consulting services include:
- Information Design of Print and Electronic Communications
- Primary Research and Usability Testing
- Document Application Development
- Quality Assurance Testing
- Messaging Strategy
- Document Processing Architecture
- Print production, E-delivery and Archive Evaluation
- Project Management
NEPS can add expertise to an existing client team, manage the entire project, or serve as a general contractor on initiatives involving NEPS, client and vendor personnel.
Information Design of Print and Electronic Communications
NEPS specializes in the design of transactional communications: the statements, confirmations, enrollment kits, correspondence, and forms that run our clients' businesses. Working on complex documents for delivery online and in print requires more than simple graphic design. It requires the blending of content, plain language, typography, imagery, and operational guidelines known as Information Design. We have simplified and transformed scores of documents for our clients based on a structured methodology that addresses business goals, operational constraints and content optimization before layout.
Primary Research and Usability Testing
While Information Design is objective, customer preferences are subjective. A document that is accurate and readable in every way may not be presented in the order preferred by a customer, or use the terms most familiar to them. That's why we provide a variety of research options for testing communications before, during and after redesign to assure that you have the best possible solution before you spend a dime on development.
Document Application Development and Integration
We stand behind our designs with expert development services. Our technology team has hands on experience with all of the top document composition tools on the market today — many of which NEPS hosts in-house. We use a structured development methodology, detailed specifications and at the end of the project provide superior training services to allow our clients to take over application management.
Quality Assurance Testing
Lack of testing has been the downfall of many document development projects. We don't let that happen at NEPS. We work with you from the requirements stage to identify use-cases that will need to be tested. We can help you develop QA plans, provide testing support, and offer a hosted testing software platform that allows you to see the impact of code changes on the look of your documents.
Messaging Strategy
Relevant personalization and messaging is the key to customer satisfaction, retention, and loyalty. But creating relevant campaigns on a continuing basis is complex and time consuming. NEPS helps clients to develop a manageable message matrix to populate specified areas of their transaction communications.
Document Processing Architecture
Many companies struggle to deliver leading edge services using legacy technology. NEPS helps companies evaluate their existing infrastructure to determine what can be leveraged and what needs to be replaced. Once requirements are known, we can also help clients with a buy, build or outsource strategy including identifying top vendors for consideration. After technology is selected, NEPS will help you make the most of it through our system architecture and integration planning services.
Print Production, E-delivery and Archive Evaluation
Some of the key decisions for companies trying to upgrade their document infrastructures involve how to print, where to print, when to print and how to archive everything that is printed or sent electronically. At NEPS, we have deep experience with major print manufacturers, outsource providers, composition software publishers, and archive and e-presentment vendors. We can make your technology evaluation process faster, less costly and more objective.
Project Management & General Contractor Services
Effective project management is critical to any project, from design through implementation and testing. With large-scale projects involving multiple vendors and multiple in-house organizations, project management can make or break the project. Our seasoned project managers are well-versed in working with both business and IT organizations at all levels and can serve as a liaison to your staff, or as the general contractor orchestrating and reporting on the activities of multiple project groups.
