The renewed merger and consolidation trend that is rearranging American businesses has not ignored the insurance industry. As a result, insurance companies are faced with a dynamic and highly competitive environment that requires efficient and flexible business processes.

Additionally, as insurance organizations take on the challenge of adding a wide range of banking and financial services offerings to their portfolios, as now permitted by laws and regulations, new processes and procedures must be established to handle these new lines of business.

NEPS is uniquely qualified to help insurance companies address the challenges of today’s marketplace. NEPS has a deep heritage in developing and delivering solutions to the insurance industry and offers a wide range of solutions tailored to both financial services and insurance that can be easily integrated into existing IT infrastructures. NEPS solutions offer the added advantage of bridging disparate information systems, allowing insurance companies to aggregate data from multiple systems without expensive and time-consuming mainframe reprogramming efforts.

For more information about solutions specific to banking and financial services that are available from NEPS, view our financial services.

Benefit and Enrollment Kits

One of the applications critical to the insurance industry is the production of benefit and enrollment kits, once an extremely manual process and now increasingly automated. NEPS can help your organization take these important applications to a new level of automation and productivity, increasing your responsiveness and your competitive advantage. With NEPS integrated suite of offerings, we can easily customize a production process ideally suited to your workflow and client base, delivering precollated and bound booklets in a one-step process that ensures 100% accuracy and respects the privacy of the recipients. Booklets and kits can include membership cards, response forms and other elements individualized for the recipient. NEPS can also deliver electronic copies of these documents to a centralized and secure document repository for storage and/or reprinting, or for downloading from a secure Internet site.

By working with NEPS to reinvent the way you produce and deliver benefit and enrollment kits, you will not only save time and money, but deliver a more effective and impactful product to your customers.

Policy Administration

There is no question that the insurance industry is forms intensive, with little room for error. NEPS has a long heritage of serving the insurance industry with insurance-specific applications and has the domain expertise that guarantees the delivery of solutions that will flawlessly produce documentation core to the conduct of the insurance business, in both printed and electronic forms.

From the forms used by agents in writing a new policy, to policy and binder production, statements, remittance processing and claims processing NEPS can help you improve the end-to-end business processes that are the lifeblood of the insurance industry.

Agent Services

Agents, whether independent or captive, are the vital link between the customer and the headquarters operation in the insurance industry. Agents require a wide range of materials to be able to function efficiently and productively in serving their client base, from booklets and brochures, to applications forms, claim forms and more. NEPS is uniquely equipped to work with you in the development and deployment of customized solutions designed to make your agents more productive and more effective. Especially in the case of independent agents, these competitive solutions will help build agent loyalty and protect the significant investment you have made in these valuable resources.

Call us today to learn more about how we can help you deliver the best in agent services.

Campaign Management

Most insurers empower their agents and brokers by deploying partner-facing applications which improve agent and broker productivity while also protecting the insurer's brand integrity.

NEPS technology and services tightly integrate with our customers' web applications to deliver this type of branded solution for effectively connecting our insurance customers with their channels to market. In addition to making agents more productive, these solutions also enable insurers to keep in touch with customers, a business imperative that can be difficult in a primarily channel-driven business.

NEPS offerings provide the platform that allows agents to create effective cross media campaigns by providing a fully digital streamlined solution from creation to production. Our solutions combine our advanced content management capabilities with one-to-one communications that are proven to drive incremental business results and improved customer retention.

Regulatory Compliance Tracking/Monitoring

Detailed, real-time reporting is important not only in effectively running your business, but also in interfacing with the various federal and state regulatory agencies that monitor the insurance industry. Real-time reporting helps you to identify issues and concerns before they turn into problems. And the comfort of know that you have the most current and complete information about your business available and at your fingertips at any time of day or night will allow you to focus your energies on moving your business forward strategically.

NEPS can deliver customized reporting in both paper and electronic formats using software applications that integrate seamlessly with a wide variety of legacy and other business systems, eliminating the need for expensive and time-consuming mainframe reprogramming and delivering the flexibility and nimbleness required in today’s fast-paced world.

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