NEPS provides a comprehensive suite of customer communications services, technologies, and solutions designed to meet the unique needs of healthcare organizations.
We help healthcare companies communicate accurately and effectively with plan members, prospects, and providers using multi-channel technologies that deliver the desired information when, where, and how it’s required.
NEPS will help you
- Respond quickly to changing market conditions and increasingly complex regulatory requirements.
- Simplify the challenges of working with complex data sources and legacy systems.
- Gain control over communications to ensure HIPAA compliance while empowering business users to update document content quickly and easily.
- Streamline workflows to increase efficiencies for creating, managing and producing complex member materials such as Welcome Kits and post-enrollment materials.
- Increase adoption rates for digital communications and ePresentment.
- Implement on-demand correspondence for thousands call center agents.
Consultative Expertise — Unmatched subject matter expertise in the architecture, design, and development of end-to-end healthcare customer communications systems.
Professional Services — Award winning graphic and information design services combined with rigorous project management, document composition, and application development disciplines.
Hosted Customer Communications Management Platform — Secure, flexible, and highly scalable infrastructure supporting all aspects of the document workflow.