SALEM, NH – February 11, 2011 — NEPS, LLC, a leading provider of communications management solutions and services that orchestrate information for relevant, personalized delivery, today announced its Director of Information Design, Robert Linsky, has been named director of judging for the 2011 ClearMark Awards by the Center for Plain Language, a nonprofit organization advocating for the use of clear and understandable language in government and business documents. The ClearMark Awards honor and celebrate documents and websites that exhibit the best use of clear communication and plain language, in both the private and public sectors.
An expert in information design and document process solutions, Linsky has extensive experience in creating solutions for a wide range of NEPS clients in the financial, insurance, healthcare, and telecommunications industries. His expertise in blending content, plain language, typography, imagery, and operational guidelines has contributed to NEPS’ strong reputation for delivering communications that are measurably clear, effective, and efficient.
“One of the most powerful ways to ensure that every document has the ability to enhance customer experience is by using clear, understandable language and principles of good information design,” said Linsky. “I’m looking forward to participating in the ClearMark Awards and working with an amazing group of plain language and information design experts to judge some of the very best examples of truly effective communications.” Read More
NEPS, LLC, an expert provider of communications management solutions and services that orchestrate information for relevant, personalized delivery, today announced it has entered into a partnership agreement with Paloma Print Products, a provider of document testing automation solutions that dramatically increase developer and tester productivity and document quality. Under the terms of the agreement, NEPS has implemented the Paloma Print Perfect™ document testing solution in the NEPS hosted solutions environment, including complete integration with the NEPS customer dashboard.
Print Perfect automates the resource-consuming and manual document testing process, making it possible to increase productivity and reduce labor costs. Implementing Print Perfect will allow NEPS to significantly reduce time to market and costs for its customers by providing the ability to test more documents in less time, more easily make modifications, and shorten document composition software upgrades projects by minimizing the need for manual testing. For Paloma, this partnership provides the opportunity to take advantage of the NEPS hosted solution for clients who don’t have the information technology infrastructure or financial resources to implement an in-house document testing automation solution.
NEPS, LLC, a leading provider of document composition services and technologies, today announced its Director of Information Design, Robert Linsky, will be presenting the principles of effective document design to the DALBAR Financial Services Operations Advisory Board on November 10, 2010 at the DALBAR headquarters in Boston. Linsky’s talk, titled “Information Design: Challenges, Opportunities and Best Practices for Investor Statements,” explains how a employing a well-defined strategy when it comes to designing documents can help solidify customer relations and increase sales. Using the principles of good information design, and through examples and case studies, Linsky will demonstrate how creating solid financial documents can increase customer satisfaction, reduce customer service calls, and add value to the bottom line.
“Financial documents, especially statements, are generally the only documents that clients receive on a regular basis with personal information that are almost guaranteed to be read,” said Linsky. “There is great value to every organization in applying solid information design principles to each and every customer communication. We are very proud to be presenting at the DALBAR Financial Services Operations Advisory Board, in support of their commitment to raise the standards of excellence in the financial services and healthcare industries.”
NEPS, experts in communication management solutions, and R3D2 Consulting, leaders in business process optimization consulting, have entered into a partnership agreement that will leverage the combined strengths of both companies for clients who seek a means to improve business communication processes and increase profits by streamlining their end-to-end document production workflows.
“Bringing the two companies together allows access to processes and expertise across the continuum,” said Denise Miano, President and CTO of NEPS. “We reorganize the road for each other.”
Where R3D2 specializes in optimizing business production processes, NEPS brings the expertise that feeds those processes with technology solutions. “Improvements to the print shop floor processes are limited to the improvements available in the systems feeding it. NEPS works with that front end, but, historically, the customer has failed to realize it because the backend culture wasn’t there yet,” explained Richard Losch, Partner and Founder of R3D2. NEPS will manage that knowledge gap for the partnership, helping clients to understand and implement the technology to drive their processes.
Prinova Inc., a leader in innovative software, document design, development, and delivery solutions, today announced it has entered into a formal agreement with NEPS LLC, a leader in communications management strategy, software and consulting services. Under the terms of the agreement, NEPS will offer Prinova’s enterprise message management software, messagepoint™, to its customers as part of a total solution set that enables enterprises to deploy dynamic messaging content across various composition platforms to ensure relevant and personalized delivery of business communications. Prinova partnered with NEPS because of its expertise in providing solutions for the automation of document-intensive business processes. NEPS will benefit by making it possible for its clients to integrate promotional messages and content across multiple channels and touchpoints without IT involvement, adding to improved document processes and significant savings in document costs. The announcement was made at Print 09, held September 11-16 at the Hyatt Regency McCormick Place in Chicago, IL.
“The partnership is another example of the strong demand in the marketplace for an Enterprise Message Management solution that will work with any document composition engine across multiple touchpoints. This relationship brings together two leaders in the document communications space for the purpose of delivering highly personalized and customized communication solutions to enterprises,” said Michael Charest, Vice President of Worldwide Sales, for Prinova. “With solid industry experience and a significant focus in the insurance, healthcare, financial, and print services industries, NEPS is a perfect fit to expand the reach of Prinova’s messagepoint™ software while integrating its own expert communications management solutions and services.”
Leading document industry consultant selects Thunderhead for flexibility, rapid deployment and interactive capabilities
Thunderhead, recognized innovators in document automation and multi-channel communications solutions, and NEPS LLC, a leader in communications management strategy, software and consulting services, today announced a new partnership focused on assisting organizations that need a flexible, modern approach to personalized document composition. NEPS has added Thunderhead to its Fast2Market Software-as-Services platform for companies that prefer to outsource their technology infrastructures.
Based in Salem, NH, NEPS helps financial, insurance and healthcare organizations to “right size” their document architectures to fit both their corporate culture and production requirements. NEPS provides an extensive range of document automation technologies in a hosted environment, wrapped with a comprehensive menu of industry-tailored services and support.
Many organizations today are weighed down by legacy systems that compromise their ability to communicate effectively and control their document production and management costs. Because converting from legacy systems takes time and careful strategy, many companies need a way of moving applications to the latest technology offerings, while minimizing their capital costs.
Thunderhead.com NOW is based on open standards and integrates easily with existing systems to support the creation and delivery of business process-enabled communications. “When it comes to more complex, content-intensive, applications such as policies, contracts and letters that often require collaboration, Thunderhead offers a best-in-class solution,” said Denise Miano, President and Chief Technology Officer at NEPS. NEPS also selected Thunderhead due to its unique separation of content, layout and business rules, unlike legacy systems that embed rules into the content of document templates.
“Thunderhead.com NOW is the only platform we’ve seen that truly brings document creation and delivery control directly into the hands of business users, while also providing security and tools for developers,” Miano explained. “The fact that Thunderhead has XML at its core is also really appealing to our customers who have been challenged by limitations of migrating from proprietary technologies to open standards. We are excited about the opportunity to integrate Thunderhead onto our Fast2Market platform to support our customers’ critical communications needs.”
“NEPS has been a leading voice in the document process outsourcing industry, as well as a recognized design and technology leader in the vertical markets they serve. We are excited to work with NEPS to help organizations better engage with their customers across the enterprise,” said Thunderhead CEO Glen Manchester. “This partnership will allow a broader array of clients to realize the benefits of a platform based on modern technology, which in turn will enable them to accomplish greater agility, efficiency and faster time to market.”
Health e-Connect™ uses barcodes to ensure accurate pharmaceutical delivery for safe and error-free medical treatment
NEPS LLC, a leading provider of communications management software and services focused on the financial, insurance and health care industries, today reported that its positive patient identification solutions, including Health e-Connect, are having a positive impact on healthcare institutions as they work to improve patient safety. Health e-Connect is NEPS’ suite of solutions for the healthcare industry, designed to help hospitals and other healthcare operations make the best use of precious time and scarce funding in the delivery of excellence in patient care through increased efficiency at patient touch points as well as through the enhancement of back office operations.
Partnership Enables Faster Deployment of Relevant, Personalized Communications
NEPS, LLC, an innovator in the automation of document-intensive business processes, today announced it has acquired Boston-based Art Plus Technology, Inc. (APT), the premier provider of document and information design services to the financial, insurance, and health care industries. The acquisition was done in partnership with Hispania Capital Partners, a Chicago-based private equity firm.
With more than 50 employees and four offices nationwide, the combined company serves key vertical markets including financial services, insurance, health care, government, and gaming. Featuring NEPS’ renowned software and systems integration skills and APT’s superior consulting and hosting services, the unified entity provides tremendous value to companies seeking efficiency and flexibility in their strategic communications initiatives.
“NEPS is at the technological forefront in enterprise content management and print management solutions, and APT raises the bar every day in terms of functional design, usability testing, and integrated business communications,” said William Lowe, NEPS’ CEO. “Putting the two together strengthens our ability to help companies improve their communications infrastructure and strategy, and to create significant competitive advantage as a result. Denise Miano of NEPS and Elizabeth Gooding of APT have been leaders in the industry for the last 20 years. Combined with Hispania and our new executive team, I believe we are poised for growth, through service to our customers.”
“We are delighted to be officially joining the team at NEPS after collaborating with them for many years,” said Elizabeth Gooding, President of APT. “Customers of both companies will benefit from the extended range of offerings and the ability to buy, lease, or host the solution that makes the most sense for their business model. And with Bill Lowe, the father of the IBM PC, at the helm, and a deep pool of combined talent to draw upon, we are poised for significant growth.”
HCP, a private equity firm based in Chicago, today announced that it has acquired a substantial interest in New Hampshire-based NEPS, LLC.
Founded in 1988 by NEPS’ Chief Technology Officer, Denise Miano, NEPS is a technological leader in the areas of enterprise content management and print management solutions. NEPS produces specialized software based on open standards that support the front end processing and back end printing of specialized business documents.
HCP’s initial investment acquired the interest of all non-management shareholders and recapitalized the company. The investment will also be used to fund future growth in the area of business process outsourcing (BPO) of print production and document management.
Victor Maruri, a partner at HCP, noted, “As companies continue the trend of outsourcing non-core business processes, many will look to reduce document-related printing and storage costs. NEPS is well positioned to capitalize on this burgeoning wave of business process outsourcing.”
The NEPS senior management team is led by William Lowe, CEO, who is well known in the high tech industry both for his role in bringing the IBM PC to market and his tenure as Vice President of Worldwide Development and Manufacturing at Xerox. In addition to his senior management roles with Gulfstream, Moore Corporation and New England Business Services, Lowe has most recently been providing consulting services to both small and large corporations, and brings a wealth of industry leadership experience to his role at NEPS.
Joining Lowe and Miano on the senior leadership team are Cristina Salvatierra Lowe, Chief Marketing Officer, and Bradford Wheatley, Chief Financial Officer. Cristina Salvatierra Lowe held executive roles at Xerox for more than 16 years, and in recent years has independently consulted for companies in the area of marketing, sales, quality improvement, strategy and management training, while Bradford Wheatley brings over 30 years experience in corporate finance and investment banking to NEPS, having had senior positions in both large corporations such as Aetna Life & Casualty and Citicorp, as well as small, entrepreneurial companies, during his career.
“I am delighted with the new management team and the backing of HCP,” said Miano, founder and CTO of NEPS. “This seasoned team and strong financial backing gives NEPS a significantly more competitive position in the marketplace, and as a result, we are already seeing positive impact in customer engagements and incremental revenue.” Collectively, the management team has over 100 years of experience in sales, systems design and implementation of document management and print technologies, and corporate finance.
“We look forward to working with the exceptional NEPS management team as it continues along its growth trajectory,” said Carlos Signoret, also a partner at HCP. “Their reputation within their industry and their intense focus on the customer makes them a great partner.”
William Lowe added, “With HCP’s backing, NEPS will be better positioned to sustain profitable growth, given our strategic focus on both the core business and the business outsourcing initiatives of our customers.”
Terms of the transaction were not disclosed.