NEPS Sees Document Strategy Forum as Key Opportunity to Reach Industry Thought Leaders

SALEM, NH April 18, 2013. NEPS, a leading provider of innovative, comprehensive cloud-based Customer Communications Management (CCM) technologies, is looking forward to attending the Document Strategy Forum being held April 29–May 1 in Greenwich, Connecticut.

The Document Strategy Forum offers attendees fresh insights into document strategies, technology, and enhancing customer engagement. “These areas are all of vital importance to executives responsible for ensuring that customer communications are produced accurately, consistently, efficiently, and reliably,” said Scott Baker, NEPS Vice President for Channels and Strategy. “This conference is venue for us to learn and also to show how our technologies can transform document production operations.”

“The Document Strategy Forum is an ideal opportunity to talk with C-level executives in finance, insurance and healthcare about the document processing challenges they face everyday,” said Denise Miano, NEPS President, co-founder, and Chief Technical Officer. “It lets us gain a deeper understanding of their needs and how they are thinking about the future of document processing.”

About NEPS

– NEPS, LLC is recognized as an innovative leader in the in the document process outsourcing (DPO) industry, developing, integrating, and delivering hosted Customer Communications Management (CCM) technologies and services. NEPS provides a complete cloud based, end-to-end CCM technology platform that empowers customers to create and deliver relevant, engaging and compliant communications.

NEPS NSite Platform Honored as Xplor Technology of the Year

SALEM, NH April 17, 2013. NEPS, a leading provider of innovative, comprehensive document process outsourcing and management technologies is proud to receive the Xplor Technology of the Year Award from Xplor International in recognition of its entire hosted Customer Communications Management (CCM) platform.

The award, which is based on the submissions of industry professionals, honors individuals, companies or organizations that have conceived and developed an original concept leading to a significant advancement in the industry.

“NEPS has always been at the forefront of document processing technology with consistently innovative ideas and approaches,” said Skip Henk, Xplor President. “Now, in recognition of the rich capabilities NSite and its architecture offers our industry, it is a real honor to present this award to NEPS.”

NEPS’ unique approach combines its proprietary NSite architecture and deep integration capabilities with industry-leading, state-of-the-art software from several partners to provide a versatile end-to-end private-cloud platform for multi-channel document production and distribution. This hosted strategy lets customers in NEPS’ primary markets of financial services, insurance and healthcare use a variety of tools to create and deliver relevant, engaging and compliant customer communications via print and electronic media in a highly secure, reliable environment.

In developing each customer solution, NEPS works to define clients’ challenges and determine which of products best fit their needs. Then the NEPS team merges the requisite technologies under the umbrella of NSite to create a scalable platform for multi-channel document production. The synergy of NSite, NEPS’ deep technical expertise, and proven software creates a powerful overarching structure for addressing real-world CCM requirements quickly, reliably and cost-effectively.

“It is a terrific honor to receive the Xplor Technology of the Year Award because it reflects the recognition of those truly understand the needs of our industry,” said Denise Miano, NEPS President, co-founder and CTO. “Most importantly, it’s a reflection of our team here at NEPS, many of whom have been with us for many years, continually focused on the goal of creating and delivering a world-class experience for our customers.”

Scott Baker Joins NEPS as Vice President for Strategy and Channels

SALEM, NH April 11, 2013. NEPS, a provider of comprehensive hosted Customer Communications Management (CCM) technologies, is pleased to welcome Scott Baker as Vice President for Strategy and Channels. NEPS develops, integrates, and delivers document process applications and services for financial services, insurance and healthcare industries.

Mr. Baker brings over 25 years of experience to NEPS, where he will be responsible for channel relationships, corporate strategy, and leading NEPS’ marketing activities.

“We are very excited to have Scott join us here at NEPS,” said Denise Miano, President, CTO, and co-founder. “His deep understanding of our industry and its needs, combined with his expertise in strategic thinking and developing strong channel relationships make him a great asset to our management team.”

Before joining NEPS, Baker served as VP Worldwide Channels at GMC Software AG, responsible for developing and managing their global partnerships. Prior his tenure at GMC, Baker created successful global partner organizations at Alysis Technologies, Datawatch Corporation, and Insci Corp. He has presented at the Lyra Symposium, Xplor, AIIM, Gartner IT Expo, industry workshops and customer events, and has authored technology articles for various trade publications.

“Over the years I’ve watched NEPS expand the depth and breadth of its offerings. But it has always been a well-kept secret,” said Mr. Baker. “Right now, with the industry beginning the shift to cloud-based technologies, NEPS is poised to help a wide range of customers make an exponential leap in customer communications. I’m looking forward to helping NEPS deliver the forward-looking capabilities companies need today.”

About NEPS
NEPS, LLC is recognized as an innovative leader in the in the document process outsourcing (DPO) industry, developing, integrating, and delivering hosted Customer Communications Management (CCM) technologies and services. NEPS provides a complete hosted, end-to-end CCM technology platform that empowers customers to create and deliver relevant, engaging and compliant communications.

Stone-Cold Communication: Are You Speaking a Common Language?

Originally published by DOCUMENT. By David Martina.

The Rosetta Stone is iconic in the study of ancient Egypt. Champollion’s translation of the Egyptian hieroglyphics by discovering their patterned similarities with the better-known Greek and Demotic language texts on the stone opened new doors of study. Yet, for all the historical significance and abundant knowledge made available by the work of Champollion and others, I think there is an important and relevant application to modern marketing in the multimedia age.
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Once again, Robert Linsky has been tapped to lead the 2013 ClearMark Awards judges

SALEM, NH, JANUARY 8, 2013 – Robert Linsky, Director of Information Design at NEPS, LLC, has been asked to repeat as Director of Judging for the 2013 ClearMark Awards (www.centerforplainlanguage.org). Robert has assembled a team of experts in clear communications from all over the world. Judges from the US, Canada, Brazil, England, Europe, New Zealand and Australia show that good information design and plain language are valued the world over. The ClearMark Awards highlight some of the best work being done today. The entries close on January 31st and then judging will begin. The awards ceremony will be held in Washington, DC on April 16, 2013.
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Robert Linsky repeats as Director of Judging of the 2012 ClearMark Awards

SALEM, NH, MARCH 26, 2012 – Robert Linsky, Director of Information Design at NEPS, LLC, has been asked to repeat as director of judging for the 2012 ClearMark Awards. Robert again has assembled a team of plain language and information design experts from all over the world. Judges from the US, Canada, Brazil, England, Europe, New Zealand and Australia show that good information design and clear communications are valued the world over. The ClearMark Awards highlight some of the best work being done today. The entries closed on March 15th and the judges are hard at their work. The awards ceremony will be held in Washington, DC on May 22, 2012.
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NEPS Enhances Integrated Communications Platform with integrated digital mail, archival, and ePresentment

Enhanced offering provided in partnership with Pitney Bowes Volly and Solimar Systems, Inc.

SALEM, NH, MARCH 22, 2012 – NEPS, a leading provider of customer communications management solutions, services and technologies, announced today the enhancement of their Integrated Communications Platform to include integrated digital mail, archival and ePresentment services enabled by the Volly™ secure digital delivery service from Pitney Bowes and SOLsearcher™ Enterprise from Solimar Systems, Inc. Additionally, the integrated system will be demonstrated at the upcoming Xplor show being held March 27-29 in St. Pete Beach, Florida.

“We’ve been delivering innovative solutions to help our clients gain a competitive edge through optimized communications and document processes for more than 20 years, and we’re excited to expand our hosted platform with a fully integrated solution for digital mail, archival, and ePresentment,” said Denise Miano, President, Co-founder, and CTO of NEPS, LLC. “The NEPS Integrated Communications Platform is a single framework that enables our clients to create, manage, and deliver true multi-channel communications across print and digital channels such as digital mail, email, and web-presentment. The Volly digital delivery service is a great channel that our clients can use to communicate with their customers who elect to use Volly to receive communications when, where, and how they prefer.” Ms. Miano continued, “By integrating the Volly secure digital delivery service and SOLsearcher Enterprise (SSE) onto our platform, we also provide our clients with an easy way to search, retrieve, and view electronic versions of all their documents, whether they are delivered through the Volly digital service, other digital channels…or even print.”
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NEPS and Pitney Bowes create Strategic Alliance

In today’s increasingly mobile, multi-channel world, consumers are expecting greater control over when, where and how they receive their communications.

Communicating with consumers through a rapidly expanding universe of digital devices is a challenge, especially when the communications require privacy and security.

To help companies communicate, securely and accurately, with consumers through their desktops, laptops, smart phones, tablet computers or any Web-enabled device, NEPS has expanded our solutions portfolio to enable secure digital deliver with Volly from Pitney Bowes.
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NEPS Names Brad Caudell Chief Executive Officer

NEPS, LLC, a leading provider of Customer Communications Management services and technologies, today announced the appointment of Brad Caudell to serve as the company’s chief executive officer.

Mr. Caudell joined NEPS in June 2010 as its Sr. Vice President of Sales and Marketing, with responsibility for developing and implementing the sales delivery platform and marketing strategies to capitalize on NEPS’ proven ability to support emerging customer needs in the complex digital document publishing and content management market.

“NEPS offers a rare blend of innovative technologies and unmatched industry expertise to clients, and I look forward to working with Brad as we continue to expand our platform and help our clients achieve their customer communications goals.” said Denise Miano, NEPS’ founder, President and CTO. “Brad’s deep industry experience and customer-centric approach have proven to be an ideal fit for NEPS.”
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NEPS and The TouchPoint Alliance are going to NAHAM this year!

NAHAM is the National Association of Healthcare Access Management – an association for healthcare professionals who work in the areas of patient admissions, registration, finance and other related services. NAHAM focuses on education and professional growth, fair and ethical treatment, and high standards of service. This year the national conference is in San Antonio from May 24 through 27th.

NEPS and The TouchPoint Alliance will be showcasing the NEPS Health e-Connect™ suite of output management solutions, and showing live demos of printing full-color patient wristbands on-demand. With full-color wristbands it’s possible to dynamically print patient photos directly on the wristband for an additional form of positive patient identification, and full color also enables color-coded patient alerts for allergies, fall risk, DNR, etc. NEPS has been helping hospitals to print a wide variety of barcode symbologies over 15 years – including complex 2D barcodes – on anything from simple admission forms to sophisticated labels and wristbands.

We’ve posted some new info on our website about Color and Patient Safety, including a free HIMSS Analytics Whitepaper on this topic that can be downloaded from http://info.neps.com/safety.

We‘re looking forward to seeing everyone in San Antonio and discussing how color can reduce costs and help improve the quality of patient care throughout all functional areas of the hospital. Please stop by our booth – it’s number 110. Hope to see you there!