Orchestrating Information for Relevant, Personalized Delivery

Blog Archives

April 16, 2013

R-E-S-P-E-C-T – find out what it means to me

by Cheryl Kay

A few weeks ago, Paul Lewis, a Marketing Director from London England posted the following question to the Customer Communications Management (CCM) group on LinkedIn– “Can you sum up in just one word the core requirement for Customer Communications success?” It was interesting to see how many different words came up and how few were Read more...

March 11, 2013

Form Design Considerations

by Dave Martina

Sooner or later, every organization has to deal with the issue of designing or redesigning a form. Whether it’s an admission form, a payroll check or a medical administration report, someone is going to need to analyze the surrounding workflow, identify the forms owners and users, understand any corporate, industry or government requirements or specifications Read more...

January 14, 2013

Black Monday, the Day CMS Readmission Reduction Program became effective

by Robert Linsky

Stay away, we don’t want you! That‘s what hospitals are telling their patients as they get discharged. Why? Readmissions to the hospital for certain conditions are becoming very expensive. Under the Affordable Care Act, hospitals are now getting penalized for readmission for heart failure, heart attacks or pneumonia, with more conditions being added in future Read more...

December 3, 2012

Designing with XMPie — How to Create a uImage template in Photoshop

by Kyle Wilmarth

Well it’s that time of year again – time to fix your broken string of lights and show your holiday spirit with your big inflatable snowman. And while you’re still in the holiday spirit why don’t you launch Photoshop and InDesign and make a sweet Holiday Card using XMPie? What we’ll be focusing on in Read more...

November 1, 2012

Social Media and the IRS

by Jake Balfour

As year-end approaches, preparing for all those holiday celebrations reminds us how busy this time can get for businesses, too, especially for those of us concerned with wrapping up annual accounting tasks. We at NEPS feel that crunch as well, as we process and assist many of our customers with creating and distributing their annual Read more...

October 17, 2012

What 500 million people say about the value of a “highly satisfied customer”

by Brad Caudell

I just came across an interesting statistic from a whitepaper published by Services Management Group (SMG), “Five things we learned from talking to 500 million people” – who could resist reading that one? “Customers who say they are satisfied are just as likely to visit a competitor as they are to return” I don’t know Read more...

October 1, 2012

How to Simplify Your Label Printer Purchase – The Series

by Dave Martina

If you happened to be directed here from our Newsletter, then the list below should look familiar to you. We created the list to assist our customers in determining what printer platform is best suited to their needs. Let’s take a moment and consider this checklist to get a better understanding of how it can Read more...