Orchestrating Information for Relevant, Personalized Delivery

Blog’n with NEPS

R-E-S-P-E-C-T – find out what it means to me

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    A few weeks ago, Paul Lewis, a Marketing Director from London England posted the following question to the Customer Communications Management (CCM) group on LinkedIn– “Can you sum up in just one word the core requirement for Customer Communications success?”
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    Form Design Considerations

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      Form Design Considerations

      Sooner or later, every organization has to deal with the issue of designing or redesigning a form. Whether it’s an admission form, a payroll check or a medical administration report, someone is going to need to analyze the surrounding workflow, identify the forms owners and users, understand any corporate, industry or government requirements or specifications for the elements of the form, and, in cases where there is a digital output system driving the creation of the form, the technology behind the form’s processing. Read More…

      Black Monday, the Day CMS Readmission Reduction Program became effective

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        Stay away, we don’t want you!

        That‘s what hospitals are telling their patients as they get discharged. Why? Readmissions to the hospital for certain conditions are becoming very expensive. Under the Affordable Care Act, hospitals are now getting penalized for readmission for heart failure, heart attacks or pneumonia, with more conditions being added in future years. This year 2,217 hospitals will be penalized resulting in $280 million dollars being returned to Medicare. That doesn’t include any state penalties they might incur.
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